You are Leaving Medically
By following this link, you are leaving Roche Website and entering a site that is not owned or controlled by Roche. Roche does not take any responsibility for acces to or use of this website, nor for any content therein.
Please confirm your Country of residence / practice on order to route your request to the responsible locale team.
In order to keep patients safe, it is vital that the highest possible quality is maintained with our products. If you suspect a potential defect or a Roche product has not met your expectations, please report this to us and provide as much information as possible.
Please provide as many details about your product as possible. Refer to the diagram on the right side to find where the requested information is typically found.
Please describe the defect in as much detail as you can. If possible, please also upload a photo of the product and defect.
Examples of potential product deficiencies may include (but are not limited to):
Please describe the defect in as much detail as you can.
F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report product complaints. Therefore, for such purposes your data will be processed in accordance with specific drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.
Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche product complaint database for reference and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations.
By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.
The Privacy Policy provides further detailed information about your rights and how Roche processes personal data.